November 21, 2023

(EVENT RECORDING) Continuity of Care: A Guide to Improving Service User Engagement and Operational Performance

Event Recordings

Change Grow Live services based in the North West of England have demonstrated significant improvements in continuity of care rates. Teams have focused on relevant parts of the service user journey, from court experience to sentence planning, to release arrangements and recovery support, but ensuring that the service users voice is heard and that people are at the centre of support and planning.

Using a series of interactive and online experiences, the team demonstrates how they have focused on performance, processes and culture change from across prison and community based services to enhance the service user journey.

Staff can gain an understanding of how some areas doubled their continuity of care rates with opportunities to talk to people involved at an operational level. They will experience what its like to make the supported journey from the prison gate, including engaging with women's specialist services and recovery organisations, and gain an understanding of how humanising the experience can lead to positive results.

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